Tech Support Channels
A Sixty–Minute Response Guarantee
All your help requests will be attended to within maximum sixty minutes after the support ticket or e–mail has been received. If your case needs additional assistance from a server administrator, we will direct the trouble ticket or the email to the person in charge, right away then leave a comment to let you know that more time will be needed for reaching the optimal solution. Furthermore if you order our Admin Services package, any of the server management tasks included there will be executed whenever you want.
A Top–Quality Customer Service
Our technical support team will be at your disposal 24/7 should you require help working with our Website Control Panel or with any of the applications that we install on your behalf on the server. And if you require assistance tackling the daily administration tasks on your dedicated hosting server, you can order our Admin Services package, which includes backup storage space, Operating System updates on a weekly basis, troubleshooting and software installation procedures, server monitoring and rebooting procedures, etc.
An Intuitive Help Area
Each Linux dedicated hosting server includes our charge–free Website Control Panel, which sports a fully detailed knowledgebase and a set of educational video tutorials. Whenever you need help with the Website Control Panel, just click the Help or Videos buttons situated in the upper right corner.