A 99.9% Server Uptime
Our cloud hosting system is based on a secure, topflight hardware configuration and a heavily customized Linux version. That is why, regardless of what your website is, or how many web site visitors you’ve got, or even in case there is a DDoS assault, our physical servers will remain up and running and your sites will stay accessible online.
All our Linux cloud hosting services packages feature a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we have also built our very own internal network in all our datacenters. Everything is based on enterprise–class hardware components delivered by Juniper. Also, on each single router, we’ve configured a firewall with an intricate set of rules in an effort to sift out all fishy requests.
Thus, in all our data centers – in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter as well as in our AU datacenter, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, if it’s your money at risk, you cannot feel really safe. Because of this, with each of our cloud hosting packages our company offers a 30–day money–back guarantee. In the event that you do not feel pleased with our service or if you would like to get a bit more powerful hosting solution, like a VPS hosting or even a Linux dedicated web hosting – you will get your money back in full, without concealed costs or refund taxes.
24/7 Technical Support
If you happen to operate a hosting firm, your technical support engineers are of highest importance. For this reason, we’ve conscientiously picked a highly practiced team of technicians, each with many years of training behind his back. With their help, our company offers 24x7 support with all our web hosting packages.
And not just that, we offer a 1–hour response time guarantee. All customer support tickets are responded to in under sixty minutes and our average support ticket response time is just twenty minutes!