One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can forget about waiting for hours on end, or even one whole day, to obtain a reply to an e-mail or a client support ticket. No matter when you contact us, we will reply to you within no more than 60 minutes with any pre-sales or technical questions you may have. As a matter of fact, our real response time almost never exceeds twenty to thirty minutes. Since we’re working 24 hours a day, you’ll always receive support in a timely fashion and we are aware of just how vital that is in the online world. Soon after you contact us, we will respond to your queries. If you encounter any technical complication, we’ll take care of it for you, or we will provide you with all the necessary information in case there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we understand just how important it is to obtain well-timed help, we promise that you’ll never need to wait around for more than 60 minutes to get an answer to any support ticket that you send via your semi-dedicated server CP. As it is, you’ll seldom need to wait around for more than twenty to thirty minutes and this applies to any enquiry regardless of what its nature is – general, billing or technical. Furthermore, our tech and customer support team is available to you 24 hours a day, 7 days a week, which means that even in case you post a ticket during official holidays, you will invariably obtain an instant response, which will contain the answer to a question, the solution to a predicament or the information necessary to resolve an issue yourself – in case there’s something that you have to do on your end. With us, you’ll never have to spend a whole day hanging around waiting for an answer like you would with a lot of other hosting providers.