24/7 Customer Support in Cloud Hosting
We provide 24/7 customer, billing and tech support for our Linux cloud hosting services. Even if you aren't our client yet and you have some questions, we will help you promptly and supply you with the needed information, to give you the choice to make the best decision when you buy your new website hosting account. We are available twenty-four seven, including weekends and holidays, and we provide multiple means of communication to contact us - phone, live chat, emails and support tickets. To make things easier for you, we have a couple of telephone numbers all over the world, thus you're able to call the one which is closer to you. The maximum response time for your email messages and your tickets is one hour. The typical response time is no more than 15-20 min, so you can forget about waiting for days and nights to receive assistance for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how crucial it is to get quick assistance, particularly if your website is not working properly for some reason. Our semi-dedicated hosting include 24/7 customer and technical support, so in case anything happens, you'll be able to use several ways to get in touch with us - phone line with several local numbers internationally, live chat, emails and support tickets. The first two methods are for pre-sales, billing and basic issues, so that if you don't have an account yet, for instance, you're able to get more details about our services, or we can assist you with less demanding tech issues. The other two options are for solely tech matters or anything which is more time-consuming because it's easier to follow the conversation between you and our support team. The guaranteed maximum reply time for them is merely one hour, the actual one - 15-20 minutes, therefore you won't need to wait for an entire day in order to get support like you may have to do with other service providers.
24/7 Customer Support in VPS Hosting
When using our VPS hosting, you will not ever need to wait for more than one hour in order to get support for any kind of issue that you could experience with the server or the software which comes pre-installed with it. We warrant this short reply time for all of the support tickets which you open through your billing Control Panel or emails which you send to our tech support crew. We also have local phone numbers in a couple of countries around the world as well as a live chat service where we'll assist you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 using the various means of communication, so no matter what your question or problem is, there's always someone to assist you in a timely manner. If you need assistance with third-party software, that you cannot deploy or which gives you troubles, you will be able to take advantage of the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to receive prompt support in general, let alone if you operate a whole server, so each dedicated server that we offer features 24/7 support with 1-hour answer time guarantee regardless of the problem. The service is free of cost for any problems with your server or the software that was installed from our administrators during the setup, which means that you are able to contact us as many times as you wish, even during holidays. You can either open a support ticket from your billing section or you can send an email message, and the actual reply time for both rarely exceeds 30 mins since we have admins available 24-7-365. In case you want general information about our servers or you have a billing question/issue, you may also call one of the local telephone numbers that we have on as many as three different continents or you may employ our live chat service and consult with an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you will be able to include to your server package from your billing Control Panel.